The position holder is member of the Grundfos Service & Solutions team that works closely with other internal sales and service teams to ensure a positive customer experience, doing customer visits and demonstrating our digital services in the field. In addition to selling digital solutions, this person will also represent general service sales (parts/commissioning) in their market to grow our service presence in the U.S.
This digital sales SWAT team set-up is a new Grundfos approach to gain more 'share of wallet'. Selling digital services is completely new to Grundfos and the SWAT team is being established in order to build the capability - first at group level and next to integrate the competencies within current sales teams in the regions.
Approx 15% of time is spend on internal service and solutions subject matter training and knowledge sharing for Sales Directors, KAM and Sales Engineers.
Approx 85% of time spend on being digital service and solutions subject matter expert playing a vital role in negotiating with Grundfos customers. This includes in-person demonstrations, site visits, joint sales calls with distributor partners, and more field engagement.
The role has regional responsibilities with up to 75% travel as needed.
Decision competences and authorizations
Success Factors / Key Performance Indicators
Posting, reporting and work relations
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