Application Engineering Coordinator

Short Description

General Summary:

Provides prompt and professional support and pricing to external customers along with supporting the Application Engineering Team.

 

Long Description

Principal Duties and Responsibilities:

Applications Engineer Coordinator

Establish a working relationship with our customers by communicating via email, telephone, or personally with customer or company employee by performing the following duties.

  1. Interact with incoming emails through the 1Office customer service platform.
  2. Process and distribute incoming emails to the correct support teams.
  3. Follow up with customer for clarification on requests or missing information.
  4. Accountable for requests that are marked urgent or for multiple requests from the customer.
  5. Provide front end support on pricing and availability requests.
  6. Assist with Customer Relationship Management (CRM) Master Data maintenance.
  7. Assist engineering teams with quotation backlog maintenance.
  8. Assist with customer call overflow.  

 

Short Description

Education and Experience:

Associates degree or equivalent from a two-year college or technical school or 2-3 years related experience in the pump industry or a similar field preferred; or equivalent combination of education and experience. 2 to 3 years of customer service experience required. 

 

Short Description

Required Knowledge, Skills and Abilities:

  1. Must display a strong technical ability.
  2. Ability to manage multiple customer requirements in a fast-paced environment.
  3. Displays the ability to organize and maintain various files and logs.
  4. High attention to detail and speed with regards to data entry.
  5. Capable of communicating to a technical or non-technical audience.
  6. Excellent written and verbal English communication skills.
  7. Confident in using a range of computer programs. Experience using SAP and Microsoft Office suite is highly desirable.
  8. Positive and energetic approach to work.

 

 

Grundfos Pumps does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in provision of our employment opportunities and benefits.

 

Talent profile

Grundfos is currently moving to a global recruiting system to enhance your user experience. Our new system is already live in Germany and other countries will follow throughout 2017. Due to legislation, we unfortunately cannot transfer existing candidate data to the new system. To keep you updated on opportunities in Grundfos, we kindly ask you to create a talent profile in our new system. We apologize for the inconvenience this may cause and hope that you still wish to join our talent pool. Click here for signup.

Please note that if you have already applied for a position, your application will be managed in the system in which you have applied. This means that you do not need to re-enter your application in the new system unless a recruiter contacts you directly in this regard.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.