International Customer Service Representative

General Summary:

The Make to Order: International Customer Service Representative will act as the key conduit of information between our international customers and the factory. The CSR will be responsible for providing status updates on current orders as well as be the focal point for developing delivery schedules for future projects. The CSR must work closely with several different functions of the company (Purchasing, Operations, Engineering, Warranty, etc.) to gather adequate information for all customer inquiries.

 

Principal Duties and Responsibilities:

  • Act as single point of contact for all information pertaining to customer orders for assigned accounts.
  • Gather information related to customer requests and develop an accurate response that exceeds the customer’s expectations.
  • Communicate with both technical and non-technical resources within the factory to obtain the information necessary to address customer questions and concerns.
  • Initiate corrective actions using information gathered from customer complaints.
  • Assess and administer fees for expedited orders, change orders, and order cancellations.
  • Participate in customer visits or trade shows as required.

 

Required Knowledge, Skills, and Abilities:

  • Excellent written and oral communication skills with attention to detail and demonstrated ability to use proper grammar and spelling.
  • Ability to work effectively in a team environment.
  • Excellent critical reasoning skills.
  • Strong technical aptitude.
  • Experience using ERP Systems (SAP preferred)
  • Proficiency with standard MS Office programs.
  • Highly organized, self starter that can work with little direct supervision.
  • Ability to make sound decisions when needed.

 

Education and Experience:

  • B.S. in Communications, Business, Organizational Leadership or similar technical discipline required (or commensurate experience).
  • 1-3 Years of customer service experience in a manufacturing environment.
  • Working knowledge of mechanical equipment (motors, engines, pumps, etc.)

 

Grundfos participates in E-verify and is an Affirmative Action, Equal Opportunity Employer

Talent profile

Grundfos is currently moving to a global recruiting system to enhance your user experience. Our new system is already live in Germany and other countries will follow throughout 2017. Due to legislation, we unfortunately cannot transfer existing candidate data to the new system. To keep you updated on opportunities in Grundfos, we kindly ask you to create a talent profile in our new system. We apologize for the inconvenience this may cause and hope that you still wish to join our talent pool. Click here for signup.

Please note that if you have already applied for a position, your application will be managed in the system in which you have applied. This means that you do not need to re-enter your application in the new system unless a recruiter contacts you directly in this regard.

Thank you for your interest in Grundfos.

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