The Customer Support Supervisor is to provide leadership, direction, supervision, process efficiency and process improvement for their respective team and to ensure that Grundfos is exceeding the support expectations of the customer base and the organization. The Customer Support Supervisor will focus on the development of their team as well as the individual professional development of their team members. The Customer Support Supervisor reports to the CSC (Customer Support Center) Director.
Principal Duties and Responsibilities:
2. Process Execution and Improvement:
3. Reporting / Time Management:
Education and Experience:
Minimum of 3 - 5 years experience in a technical customer support environment with a preferred BA degree in Business or a Technical discipline. A minimum of 2 years prior experience managing people preferred.
Required Knowledge, Skills and Abilities:
Comments: Must possess a valid driver’s license and maintain a good driving record. Must be able to travel occasionally including weekends. Must maintain a valid U.S. Passport.
It is the defined responsibility of Customer Support Supervisor to work with the Leadership Team and Team members to foster open dialogue, develop a team environment and drive the defined CSC culture, and create a strong morale and spirit within the team; promoting the sharing of wins, successes and challenges.
The Customer Support Supervisor will support the Grundfos objective of being a socially responsible company by participating in company sponsored events and activities that support this cause. In addition, the Customer Service Supervisor is encouraged to identify and support/participate in similar socially responsible programs, events and activities, with guidance and approval from their Manager.
It is the responsibility of the Customer Service Supervisor to always present themselves in their role and in society in a manner consistent with the Grundfos Brand, including; maintaining personal appearance, Grundfos office cleanliness, and follow customer entertainment guidelines. As a leader within the organization, it is expected that the Customer Support Supervisor will set the example for their subordinates and be accountable to ensure a consistent brand image for their team.
Using the Employee Development Dialogue (EDD) and Employee Performance Dialogue (EPD) process the Customer Support Supervisor will identify and document their personal development short term and long term growth objectives and in conjunction with their manager, measure their progress to achieving these objectives on an annual basis.
Grundfos is currently moving to a global recruiting system to enhance your user experience. Our new system is already live in Germany and other countries will follow throughout 2017. Due to legislation, we unfortunately cannot transfer existing candidate data to the new system. To keep you updated on opportunities in Grundfos, we kindly ask you to create a talent profile in our new system. We apologize for the inconvenience this may cause and hope that you still wish to join our talent pool. Click here for signup.
Please note that if you have already applied for a position, your application will be managed in the system in which you have applied. This means that you do not need to re-enter your application in the new system unless a recruiter contacts you directly in this regard.
Thank you for your interest in Grundfos.