Increased focus on training complements Grundfos’ customer support portfolio
NEW YORK — Grundfos today launches Ecademy, its online training platform for professionals in the pump industry, at the 2014 International Air-Conditioning, Heating and Refrigerating Exposition (AHR Expo) in New York.
According to Dennis Wierzbicki, president of Grundfos USA, “Ecademy allows us to get closer to our customers by providing training across our markets which, in turn, supports our growth objectives. We are positioned to reach potential students through a combination of learning from the successful European roadmap, excellent North American training content, a comprehensive marketing and promotion plan, and strong administration.”
Targeted for consulting engineers, installers, professional end users, service partners and wholesale distributors, Ecademy is a training series that complements Grundfos’ high-quality pumps though a program that provides easy-to-access education before, during and after the purchase process. Ecademy makes the customer an expert in product specification, operation and troubleshooting.
“This online platform will greatly extend our training reach,” said Clint Andrews, technical training manager for Grundfos USA. “Thanks to Ecademy, we can virtually accompany our customers to a job site or a client meeting via their mobile devices.”
The platform features global as well as local content in a variety of formats such as videos, slideshows, articles and interactive tools. Through the portal, customers will be able to access classes on topics such as products, applications and industry standards.
“Every Ecademy class can stand on its own,” Andrews said. “Some lead into more technical and advanced topics. For professional engineers required to maintain their licensure through continuing education, Ecademy offers many classes that are approved for learning units by the American Institute of Architects.”
A proven concept, Grundfos Ecademy was launched in 2006 in Europe, where it now boasts 30,000 members and approximately 10 percent of the continent’s installers.
At the AHR Expo, visitors can view an Ecademy demonstration firsthand and sign up as members at Grundfos’ booth, #1531. Learn more about Ecademy.